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AI Chatbots and Virtual Assistants

Give customers instant answers and give your team a smart assistant, all trained on your own content and connected to your systems.

Modern AI assistants are very different from the scripted chatbots of the past. They understand natural language, answer from your own documents and can complete tasks such as booking a meeting, checking an order or creating a support ticket.

We build chatbots for websites, apps, messaging channels and internal tools. Each assistant is grounded in your approved content so it gives accurate answers, hands off to a person when needed and keeps improving through analytics and feedback.

What is included

  • Customer support and website chat assistants
  • Lead qualification and appointment booking bots
  • Internal knowledge assistants for HR, IT and operations
  • Voice and messaging channel integrations
  • Handoff to human agents inside your help desk
  • Conversation analytics and ongoing tuning

Why companies choose Errocks

Answers from your content

Assistants respond using your documents, policies and product data, not guesses.

Available around the clock

Customers get instant help at any hour, and your team handles only the conversations that need a person.

Brand-safe

Tone, scope and guardrails are defined with you so the assistant represents your business well.

Our process

  1. Discovery and strategy. We learn your goals, systems and constraints, then agree on the use case, scope, timeline and a clear quote.
  2. Prototype fast. You see a working proof of concept early, so decisions are based on real results instead of slide decks.
  3. Build and integrate. We build in stages, connect to your existing tools and data, and test thoroughly with your team.
  4. Launch, monitor, improve. We deploy, train your people, track performance and keep improving as your business and the technology evolve.

AI Chatbots & Virtual Assistants FAQs

Can the chatbot answer questions about my business accurately?
Yes. We ground it in your approved content and add guardrails and testing so it stays on topic and says when it does not know.
Can it connect to our CRM or help desk?
Yes. We integrate with common CRMs, ticketing systems and calendars so the assistant can create records, book meetings and escalate to people.
Where can the assistant live?
On your website, in your app, in Slack or Microsoft Teams, by SMS or phone, depending on your needs.
How do you measure success?
We track resolution rate, response time, customer satisfaction, captured leads and escalations, and improve the assistant over time.

Related services

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Custom App & Software Development

Mobile apps, web apps and enterprise software built around your business.

Ready to Talk About AI Chatbots & Virtual Assistants?

Tell us what you need and get a free, no-obligation consultation from our New York team.

Get a Free ConsultationCall (917) 719-0617